Refund policy

Right of Withdrawal and Return Conditions

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exercise your right of withdrawal.

To start a return, you must contact us first at info@gummily.de. Returns must be sent to the following address: Natur Commerz GmbH Alte Tölzer Str. 7 82544 Deining-Egling Germany

Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at info@gummily.de.

Right of Withdrawal

You have the right to withdraw from your order within 30 days without stating any reasons. The withdrawal period is 30 days from the day on which you, or a third party designated by you who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us, Natur Commerz GmbH, of your decision to withdraw from this contract by means of a clear statement. You can notify us of your withdrawal via email at info@gummily.de.

Return Conditions

For a voluntary return to be accepted, the goods must meet the following criteria:

  • The goods were purchased within the last 30 days.

  • The goods must be in the same condition that you received them, unworn or unused, undamaged, and in their original packaging.

  • For health protection and hygiene reasons (especially applicable to our food and supplement products), the goods must be unopened and sealed.

  • You will need the receipt or proof of purchase.

Exceptions / Non-Returnable Items

A return is strictly excluded in the following cases:

  • For perishable goods (such as food, vitamins, or supplements) whose expiration date has passed or that are not suitable for return.

  • For goods that are not suitable for return due to health protection or hygiene reasons if their protective seal has been removed or broken after delivery.

  • For goods that were custom-made according to customer specifications or personalized.

  • For goods that, due to their nature, have been inseparably mixed with other items after delivery.

  • Hazardous materials, flammable liquids, gases, sale items, or gift cards.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have a statutory right to cancel or return your order within 14 days, for any reason and without justification. As above, to protect health and hygiene, food and supplement products must remain unopened, unused, with original tags/seals intact, and in their original packaging. You will also need the receipt or proof of purchase.

Shipping Risks & Failed Delivery

In the event of a return, you bear the costs and risk of the return shipment. We assume no liability for goods that are damaged or lost during the return shipment. We strongly recommend using a shipping service that offers tracking, insurance for the value of the goods, and valid proof of shipment. Without actual receipt of the goods or valid proof of shipment, no refund can be issued.

Failed Delivery & Non-Pickup

It is the customer's responsibility to provide a correct delivery address and monitor the shipment. If a delivery fails and the package is returned to us because:

  1. The customer provided an incorrect or incomplete address, or

  2. The customer failed to pick up the package from a package shop/pick-up point within the required carrier timeframe, the delivery and return shipping costs incurred will be explicitly deducted from your final refund amount.

Damages, Issues, and Exchanges

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund Conditions & Gifts

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that we only refund the product cost; original delivery costs paid at the time of purchase are non-refundable.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@gummily.de.

Gifts

  • If the goods were marked as a gift at the time of purchase and shipped directly to you, you will receive a gift voucher for the value of the goods. The voucher will be issued once the returned goods have been received and inspected by us.

  • If the goods were not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves first, the refund (minus non-refundable delivery costs) will be issued directly to the original gift giver.

Contact Us

If you have any questions about our return and refund conditions or the right of withdrawal, we are happy to assist you:

  • Email: info@gummily.de

  • Address: Natur Commerz GmbH, Alte Tölzer Str. 7, 82544 Deining-Egling, Germany